Frequently Asked Questions

How do I know the products are produced ethically?

Each application is reviewed before the brand is accepted. We make sure that the brand is who they say they are, and that they are transparent with their production. We ask who has designed the product, where and how. Brands are selected on both their ethical production values and sustainability choice. After they have been approved, they're free to upload their products!

How is my order shipped?

Each seller you buy from will ship your product directly to you.
Please see the delivery information from each seller for detailed information.

Can I return an item?

Yes, your consumer rights aree the same as with any UK store. 14 days return policy. There are some items that cannot be returned- i.e. personalised, made to measure and anything with bespoke details. Any products that cannot be returned for hygiene reasons include underwear and pierced jewellery. Please contact the individual brand of craftsperson to arrange a return.